Refund policy

Order Changes & Cancellations:

Your order begins processing as soon as it is placed. If you are requesting a cancellation or a change to your order, you must notify us at hello@irisherbals.com within 2 hours from the time the order was placed.

For Subscriptions: Subscription products cannot be cancelled until after the second subscription in the order is placed. You can however, shift your subscription date if ever needed, via your account login.

Returns & Refunds:

All Returns need to have prior authorization from a Staff Member, please contact hello@irisherbals.com to inquire about a return or exchange. Any items returned via mail without prior authorization will be considered a loss and not honored for a refund.

We accept unopened capsule formulas and loose leaf tea formulas for Authorized Return within 7 days of receipt of goods.

All returns are subject to a 20% restocking fee, unless due to our error.

We do not accept Salves, Castor Oil Packs, Castor Oil, Gift Cards, or Lip Balms for return or exchange.

Return shipping costs are the customer's responsibility. Iris Herbals is not responsible for any items that get lost in shipment during a return, as the return shipping method and tracking is the responsibility of the customer.

The customer takes all responsibility for any damages to Authorized Returns during a return shipment, if the customer did not initially file a claim upon receiving the order.

For Refund:

An Authorized Return must be shipped by the customer back to Iris Herbals prior to receiving a refund.

Once an Authorized Return is successfully received and inspected for its integrity, an email notification will be sent. Packaging must be fully intact with no rips or tears. If approved, your refund will be issues back to the original form of payment minus a 20% restocking fee.

If your order included a free gift and it is not returned along with the other items, the cost of the free gift will be deducted from your refund.

In the event that a credit card dispute or chargeback is filed without first attempting to resolve the issue by contacting Iris Herbals customer service (hello@irisherbals.com) the customer’s account will be terminated immediately.

For missing items, damaged items, or international orders—please see our Shipping Policy.